Please contact us at nzllamas@cotopaxi.co.nz and we will promptly help with processing a return.

To make the returns process as fast as possible, please provide the following information in your email to us:
First Name
Last Name
Email
Order Number
Product you are returning
Reason for return
Product exchange or refund

Extended Returns for the Holidays!

Any online purchase made between the 6th of November 2024 and the 5th of January 2025 is eligible for 60-day returns!

We provide easy returns and exchanges for New Zealand orders placed within 60 days of purchase, and up to 14 days after you initiate the return process.  Please ensure that items are unworn, unwashed, undamaged and tagged. See our Refund & Exchange for more details.